Refund & Returns Policy

Last Updated: July 27, 2026

At Sumi & Stamp, we take great care in curating and inspecting our Japanese stationery, paper goods, and accessories. We want you to love every item in your order. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility & Window

We accept returns on eligible items within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unopened, and in the same original condition in which you received them.
  • Items must remain in their original manufacturer packaging (including intact seals, belly bands, or protective sleeves).
  • You must provide a valid order number or proof of purchase.

Non-Returnable Items

For quality and safety reasons, the following items cannot be returned or refunded:

  • Final sale or clearance items.
  • Opened or used stationery, paper products, pens, or ink cartridges.
  • Custom, personalized, or special-order items.
  • Gift cards.

2. How to Initiate a Return

  1. Contact Us: Email us at hello@sumiandstamp.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Authorization: Once your return request is approved, we will provide you with the return shipping address and instructions.
  3. Ship the Item: Pack the item securely in its original box or protective mailer. Please do not send items back without contacting us first, as unauthorized returns cannot be processed.

Return Shipping Costs: Unless the item arrived damaged or defective, customers are responsible for all return shipping costs. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

3. Refunds

Once your return is received and inspected:

  • We will send you an email notification confirming receipt of the item and whether your refund has been approved.
  • If approved, your refund will be processed back to your original method of payment (e.g., credit card, PayPal) within 5–10 business days.
  • Note: Initial shipping charges paid at checkout are non-refundable.

4. Damaged, Defective, or Incorrect Orders

We inspect all items prior to dispatch, but if your package arrives damaged in transit or you receive an incorrect item, please notify us within 48 hours of delivery.

To resolve this quickly:

  1. Email hello@sumiandstamp.com with your order number.
  2. Include a brief description and photo(s) showing the damage or item error.

For verified damaged or incorrect items, we will issue a replacement at no extra cost or provide a full refund (including shipping).

5. Cancellations

If you need to cancel or change an order, please email us immediately at hello@sumiandstamp.com. Once an order has been fulfilled or dispatched, it can no longer be canceled and must follow our standard return procedure.

6. Contact Us

If you have any questions regarding returns, refunds, or damaged shipments, please reach out to us: